We try not to stock temperature-sensitive items due to the difficulty in maintaining the product integrity. If we offer such a product, we do all we can to help ensure that the cold chain is maintained for temperature-sensitive (refrigerated) items. Here’s how:

• We ship temperature-sensitive items in special cold-pack boxes or wrapping. This helps your product that requires refrigeration to retain its integrity.
• We ship refrigerated products so that you get them within 48 hours. You don’t want your product to spoil and neither do we. So we expedite shipping so that your order gets to you fast, and your items preserve their integrity.
• We make sure to ship them only on Mondays thru Thursdays. That way you’re more likely to be home to receive your shipment.
• For your convenience, any order that includes a refrigerated product placed on a Friday, Saturday, Sunday, or close to a holiday, is shipped on the next business day.

We ship refrigerated products only within the continental U.S. We send cold-ship items to actual street address- not to P.O. Boxes. Shipping your refrigerated order directly to where you live makes it more likely that you’ll receive your product on the day it arrives, rather than it sitting unattended for longer than it should. This helps preserve the quality of your purchase so that you can reap the intended health benefits. (For the same reason, we also don’t send orders containing refrigerated items to APO/FPO & DPO addresses.)

Please note our shipping methods have been verified and validated for the temperature-sensitive items we carry. We know that no matter how hard we try, sometimes a product can arrive a little warm – especially in the summer months. We have confirmation from our manufacturers that potency will not be affected by short “excursions” of temperature since we take such great care to maintain the cold chain and use high-quality products.