*Your total purchase must reach the designated amount after any discounts are applied and prior to the costs of shipping and tax.
Order by 3 PM EST Monday-Saturday, and we’ll ship the same day!
Orders placed Monday to Friday by 3 PM Eastern Time will be packed and shipped the same day, as long as billing information is verified and processed correctly.
Any order placed on a weekend will be shipped on the next business day. Business days are Monday through Friday.
Orders containing out-of-stock items or refrigerated (temperature-sensitive) items will be processed as quickly as possible, but cannot be shipped out the same day.
See our policy on temperature-sensitive item shipping for more details.
*As per our shipping carriers, Next Day shipping is difficult to guarantee and may take 1-2 days in some cases.
Two Day or 1-2 Day Shipping Orders placed by 3 pm with all items available for shipment will be shipped immediately.
Sometimes it happens – a product is out of stock after you’ve ordered it. No fear, we’ll back order it for you!
Any order containing an item that requires back order will be held and the customer will be contacted immediately. In some cases, back ordered item(s) in your purchase will be shipped to you separately at no extra charge via standard shipping when they become available.
We try not to stock temperature-sensitive items due to the difficulty in maintaining the product integrity. If we offer such a product, we do all we can to help ensure that the cold chain is maintained for temperature-sensitive (refrigerated) items. Here’s how:
We ship refrigerated products only within the continental U.S. We send cold-ship items to actual street address- not to P.O. Boxes. Shipping your refrigerated order directly to where you live makes it more likely that you’ll receive your product on the day it arrives, rather than it sitting unattended for longer than it should. This helps preserve the quality of your purchase so that you can reap the intended health benefits. (For the same reason, we also don’t send orders containing refrigerated items to APO/FPO & DPO addresses.)
Please note our shipping methods have been verified and validated for the temperature-sensitive items we carry. We know that no matter how hard we try, sometimes a product can arrive a little warm – especially in the summer months. We have confirmation from our manufacturers that potency will not be affected by short “excursions” of temperature since we take such great care to maintain the cold chain and use high-quality products.
Since cold-ship products must remain refrigerated at all times, no returns or refunds will be issued after the product has shipped unless the product is damaged or defective. See our Returns Policy for more details.
Once they become available, any back-ordered items that require refrigeration may be shipped to you separately via Second Day delivery. The $11.99 Second Day shipping fee will apply.
Our friendly expert staff is here to help. Visit our Support Page to chat, call, or email us today.